Frequently Asked Questions
Chepstow Garden Centre’s opening times change seasonally. Our restaurant, café and farm shop also have differing opening time. To view our opening times, see our visit us page.
You can either email us on [email protected], or call us on 01291 626035 where our friendly and helpful team will be able help you.
We supply wheel chairs in the entrance of the centre which can be picked up whilst in store and we have disabled toilet facilities. Outside, our car park has disabled parking spaces and our delivery service can assist in getting those heavier items home. We also can load items in to your car.
Due to the nature of our business, we only deliver in certain areas. We will always endeavour to deliver to our customers as soon as we can, and we will call to confirm a delivery day.
There is no delivery charge if your order value is £100 and over.
Please note that certain items incur delivery charges regardless of how much is spent. These are clearly marked on our web-shop. Compost and gravel items have a sliding scale due to the weight and bulk of the items and are exempt from free delivery. Furniture sets have a delivery charge of £25 and are exempt from free delivery.
NP4, NP7, NP10, NP15, NP16, NP18, NP19,NP20, NP25, NP26, NP44
GL12, GL14, GL15, GL16
Yes. We sell our own Chepstow Garden Centre Gift Cards in store which can be used in Chepstow, Iron Acton or Norton Garden Centre.
We also sell and accept HTA National Garden Gift Cards in store.
We hope to offer both Gift Cards for purchase and spend online soon.
We’re always on the lookout for new talent at Chepstow Garden Centre to join our team. So if you think you have what it takes to help maintain Chepstow Garden Centres excellent level of customer service, take a look at our vacancies.
We aim to accommodate schools and groups at our garden centre wherever possible. To book in a group, email us on [email protected], or call us on 01291 626035 and a member of the team will be happy to advise you further.
Well behaved dogs on leads are warmly welcomed to visit our garden centre. Dogs can accompany their owners everywhere except Newhall Farm Shop and The Garden Restaurant and Cafe, However dogs are permitted in the outdoor patio areas of the restaurant. Please call 01291 626035 or email us on [email protected] if you require any further information.
If you believe that you have been over charged you will need to report this to a member of staff at the centre. You can do this in person, via email [email protected], or call us on 01291 626035.
Please have your receipt to hand as this will provide details of the transaction and your loyalty card number.
Yes we do. Our turf is seasonal, we usually stock it Spring – Autumn. Please call us on 01291 626035 or email [email protected] to check availability or to place an order of turf.
We do indeed, these are located within our female toilets.