Terms & privacy notice

Chepstow Plantaria Ltd, Trading as Chepstow Garden Centre, Norton Garden Centre and Iron Acton Garden Centre, is the organisation, controller and processor of the Membership information provided by our Gardener’s Club Members and Customers’.


Chepstow Plantaria Ltd (The Company), care about your privacy and are committed to processing your personal information in accordance with fair information practices and applicable data privacy laws, within the meaning of the Data Protection Act and, with effect from the 25th May 2018 the General Data Protection Regulation.


This notice explains how the personal information of our Gardener’s Club members and Customers’ is handled by the Company.


This privacy notice does not apply to websites of third parties that we may refer to. We recommend that you consult the privacy notice of these third parties. 


Personal Information Collection and Use

We collect personal information directly from our Gardener’s Club members and Customers’ in a number of ways:

•    Direct personal interaction at a point of sale

•    In writing on a membership application form in store or online

•    By email 

•    From an online enquiry form

•    When you place a web shop order


We process your information through established automated and/or paper based data processing systems for legitimate business purposes only, to administer your Gardener’s Club account, process a purchase in store or online and to directly communicate with you. 


Types of personal Data collected online 

We collect the following personal information from you when you join our Gardener’s Club:



  • Name
  • Post code                              
  • Date of Birth                         

 Not Obligatory

  • Telephone number
  • Email Address
  • Full Postal Address


The obligatory information is used to create your membership account. This account is used to record and access; purchase details, reward points and discount status.


The additional contact information is used to send members; Garden Centre news, gardening hints and tips, special offers and promotion information and to respond to enquiries in the most efficient way.


If you join our Gardener’s Club using our web site the following additional information will be collected using cookies, this information is not obligatory. Cookies are small information files that a website leaves on your device, with which your activities on our website are followed. The information collected online using cookies is not obligatory. 


Please refer to our cookies statement online for more details about how we use cookies on our web site and how you can disable them. https://www.chepstowgardencentre.co.uk/cookies-policy


Disclosure / Recipients

Access to Gardener’s Club Members and Customers information will only be used for the purposes listed in this document. 


We will only disclose or share your personal information with a third party service provider for legitimate business reasons and have taken the necessary contractual measures to ensure that our members information is processed and protected in line with applicable data privacy laws.


Currently we do use a third party service provider for our online services, we have a contractual processor agreement with this service provider in line with European legislation.


We respect your right to object to any uses or disclosures of your personal information that are not for legitimate business purposes.


Sensitive Information

Member’s personal information will only be collected, processed or transferred if it is needed for legitimate business reasons; we do not share or sell your information.


We do not store payment or invoice details, if you make an online payment through our web shop the payment process is transferred directly to the online payment portal provided by our bank using their secure payment service.



We take reasonable steps to ensure that personal information is accurate, complete and current. Please note that you have a shared responsibility with regard to the accuracy of your personal information. If changes need to be made to your personal information, please notify us either in store or online at https://www.chepstowgardencentre.co.uk/our-gardeners-club/gardeners-club-change-of-details


Access and the right to information

You may at any time request to view and verify the content and accuracy of your personal information held by the Company.  You may also request that the Company deletes personal information about you.


To exercise these rights please speak to a member of our customer services team in store or go online and use the forms provided https://www.chepstowgardencentre.co.uk/our-gardeners-club/enquire-about-your-gardeners-club-membership. We will respond to your request as quickly as possible and no later than 4 weeks from your request.



Chepstow Plantaria Ltd, take reasonable precautions to protect personal information from loss, misuse, unauthorised access, disclosure and alteration. In the case of a breach of personal information we will take all reasonable steps to inform our customers.


Retention of Personal Information 

Gardener’s Club membership information will be retained as long as is necessary to achieve the purpose for which it was collected, unless you have informed us that you wish to relinquish your membership or change your usage instructions. https://www.chepstowgardencentre.co.uk/our-gardeners-club 


We do not store your data for longer than is necessary to implement our agreement with you and for legitimate business purposes only. Online contact, customer feedback forms and web shop purchase information details are automatically removed within 24 months.



We can change our privacy policy and Gardener’s Club terms and conditions.  We will amend our privacy notice and Gardener’s Club terms and conditions for any changes we make to our privacy policy and Gardener’s Club Terms and Conditions. We therefore recommend that you regularly check our current privacy notice and Gardener’s Club terms and conditions.


Handling Privacy Concerns

Please use the following contact points if you have any questions about the privacy policy or Gardener’s Club terms and conditions or if you believe that your personal information is not handled in accordance with the applicable law or this published document.                                 


Chepstow Plantaria Ltd

Registered office: High Beeches, Mopla Road, Chepstow NP16 7PS  

Registered in England No. 4469470

VAT No: 793 7679 56


Trading as 

Chepstow Garden Centre, Pwllmeyric, Chepstow, NP16 6LF.

Telephone 01291 626035




Norton Garden Centre, Tewkesbury Road, Down Hatherley, Gloucester, GL2 9PU

Telephone 01452 730852




Iron Acton Garden Centre

Telephone 01454 228764