COVID-19 Information

Firstly, we want to thank all our customers for their support. These are strange and unprecedented times we are facing.

In line with Government guidelines, a face mask or covering is required to shop in our Farm Shop.

Please stay 2m apart from people outside your shopping group and follow our social distancing rules. 

Our staff will also be wearing masks or face coverings. 

To ensure everyone’s safety at this difficult time we have had to implement some changes to our normal trading procedures. We realise that these changes to adhere to social distancing will make the shopping experience less relaxed and different from before. 

We ask for your patience and support with this.

Our new shopping guidelines

We are restricting the number of customers in the Farm Shop to a maximum of 12, to ensure a 2-metre space between everyone. Please use the hand gel provided and the trolley and basket cleaning products provided, if required. We will also be cleaning our trolleys and baskets throughout the day. Please use the same trolley or basket throughout your visit.

To ensure we have an accurate count of customers in store, we will have a member of staff manning the doors.  There will be a one in, one out
queuing system, so we kindly ask you again to be mindful of other shoppers waiting outside, especially in the colder weather and stick to social distancing guidelines.  

Members of staff are always on standby to help you with your shopping should you need assistance. We are also continuing our click and collect service for all our customers, for details and orders, please phone us on 01291 626035 or email [email protected]

At busier times, the butchers will have their own queuing system also.

Fabulous Fish will be continuing their counter service, and can serve 2 customers at a time in store. They are delighted to announce they are offering a click and collect service as well as home deliveries to a wide radius of locations. Call 07414591557 or visit www.fabulousfish.co.uk for more information.

For your and our staff member’s safety, we ask that where possible all purchases are made by card. The contactless payment limit is £45. 

Please follow the one-way system set out in our Farm Shop to ensure everyone’s safety please follow our staff’s guidance at all times. 

We will review our procedures on a daily basis to make your shopping experience with us as safe and simple as possible. 

This is a TOUCH LESS store: please pick up only what you intend to buy.  

Customer information points in-store have been set up to retain social distancing for staff and customers. 

Please be respectful of the 2 metre rule between you and our staff who are here to help

Our tills will operate under the new guidelines below

Please park your trolley or basket at the till and step back. 

Your till operator will then scan the items in your trolley or basket. 

When asked you can then step forward to pay by card.  

Contactless payments (up to £45) are preferred where possible.

We wish all our customers to stay safe and well and we are here to help if we can.