Firstly, we want to thank all our customers for their support. These are strange and unprecedented times we are facing.
In line with Government guidelines, a face mask or covering is required to shop in our Garden Centre.
Please stay 2m apart from people outside your shopping group and follow our social distancing rules.
Our staff will also be wearing masks or face coverings where possible.
To ensure everyone’s safety at this difficult time we have had to implement some changes to our normal trading procedures. We realise that these changes to adhere to social distancing will make the shopping experience less relaxed and different from before.
We ask for your patience and support with this.
Our new shopping guidelines
We are restricting the number of customers in store to ensure a 2-metre space between everyone.
Jump the queue
NHS, CARERS and BLUE LIGHT CARD HOLDERS have priority entry, all day every day. (You must have your ID)
Upon Entering, our staff will hand you a cleaned trolley or basket. This is so we can count and regulate customer numbers entering the centre.
Please use the antibacterial hand gel provided and be so kind to follow the guidelines on mask wearing.
We ask where possible for families to shop together.
For your and our staff member’s safety, we ask that where possible all purchases are made by card. The contactless payment limit is £45.
Some pathways are one-way to ensure everyone’s safety please follow our staff’s guidance at all times.
We will review our procedures on a daily basis to make your shopping experience with us as safe and simple as possible.
This is a TOUCH LESS store: pick up only what you intend to buy.
Customer information points in-store set up to retain social distancing for staff and customers.
Please be respectful of the 2 metre rule between you and our staff who are here to help
Our tills will operate under the new guidelines below
Please park your trolley at the till and step back behind the line.
Your till operator will then scan the items in your trolley.
When asked you can then step forward to pay by card.
Contactless payments (up to £45) are preferred where possible.
We wish all our customers to stay safe and well and we are here to help if we can.