Refunds and Cancellations for Santa's Grotto
- It is the responsibility of the customer to notify Chepstow Garden Centre of any changes and cancellations to the booking.
- All bookings must be pre-paid.
- A full refund (minus fees) is given if tickets are cancelled within 60 days of the original booking date but not within 72 hours of the event date and time slot.
- No refund will be offered if tickets are cancelled 60 days after the booking was made.
- No refund will be offered if tickets are cancelled within 72 hours of the booked event date.
- No refund will be offered if you do not show for your allotted time slot.
- No refund will be offered if you arrive late and miss your booked slot.
- Cancellation fees apply - a deduction of 7.5% plus £1 will be deducted from overall booking value if you choose to have a refund or cancel your booking and tickets.