FAQs

What time do you open and close?

Chepstow Garden Centre's opening times change seasonally, for an up to date list please click here.

How do I contact you?

Write to Chepstow Garden Centre: Chepstow Garden Centre, Pwllmeyric, Chepstow, NP16 6LF

Email Chepstow Garden Centre: webenquiry@chepstowgardencentre.co.uk

Phone Chepstow Garden Centre: 01291 626035

Fax Chepstow Garden Centre: 01291 627869

Can I be added to your mailing list?

Yes you can. You can join our Gardener's Club either in store or online, you will then receive a loyalty card which enables you to collect points and entitles you to the Gardener's Club offers we have in store and in The Garden Restaurant and Cafe Bar. You will also receive further information about future activities and great offers we have to give. Click here to join the Gardener's Club today for free or, if you are already a member but we dont have your email address simply fill out the Gardener's Club Change of Details Form and submit this to us.

 

Who should I speak to regarding a query or issue?

You can either email us on webenquiry@chepstowgardencentre.co.uk, or call us on 01291 626035 where our friendly and helpful team will be able deal with or transfer your call accordingly.

What disabled facilities do you have?

We have disabled toilet facilities, we supply wheel chairs in the entrance of the centre which can be picked up whilst in store. Outside, our car park has disabled parking spaces and our delivery service can assist in getting those heavier items home.

Do you have a delivery service?

Mathern, Pwllmeyric

FREE

Chepstow

Caldicot

Portskewett

Bulwark

 

£6.00

Beachley                  Sedbury

Caerwent                 Shirenewton

Devauden                St Arvans

Itton                         Tintern

Magor                      Tidenham

Penhow                   Tutshill

Rogiet                      Woodcroft

Undy

 

 

 

£8.50

Alvington                 Llandevenny

Aylburton                Redwick

Brockweir                St. Briavels

Catbrook                 Trelleck

Hewelsfield            Underwood        

Llandogo                 Whitebrook

Langstone               Woolaston

Llanishen

 

 

 

 

£13.50

Bream                           

Caerleon

Coleford

Penalt

Redbrook

Usk

Lydney

 

 

 

£16.00

Cwmbran

Monmouth

Newport

Raglan

 

 

£22.00

Delivery beyond Cwmbran, Monmouth, Newport or Raglan will charge an extra £5.00 for every extra 5 miles.

We also offer an Assembly Service, please call 01291 626035 for more information.

 

 

Do you sell Gift Cards?

Yes. Chepstow Garden Centre Gift Cards make the ideal gift for all occasions, they can be purchased in store from the tills.

We also sell the HTA National Garden Gift Vouchers in the following denominations: £1, £5, £10, £20, £25 and £50.

Unfortunately we do not sell the HTA National Garden Gift Cards.

Where can I use your Gift Cards?

You can use Chepstow Garden Centres Gift Card in our centre and our other two centres, Norton Garden Centre and Iron Acton Garden Centre.

We also accept the HTA National Garden Gift Vouchers and HTA Garden Gift Cards.

*The Gift Card cannot be used in The Edinburgh Woollen Mill, Classic Stoves, Tsunami Aquatics, Thermotech, H.J. Edwards, Newhall Farmshop or other concessions.

Do your Gift Cards have an expiry date?

Yes, Chepstow Garden Centres Gift Card is valid for two years from date of purchase.

HTA National Garden Gift Vouchers are also valid for two years from date of purchase and must be stamped and dated by the issuing company to validate them.

 

 

Can I shop online with Chepstow Garden Centre?

Yes you can. Click here to visit our online shop. Please note we are constantly adding to this, not everything we stock is currently on our online shop.

Do you sell what I am looking for?

Call our centre on 01291 626035 and a member of the team will be able to assist or divert your call to the relevant department. Our teams know about all our products and can help you find what you’re looking for.

How do I apply for a job?

We’re always on the lookout for new talent at Chepstow Garden Centre to join our team. So if you think you have what it takes to help maintain Chepstow Garden Centres reputation apply online today for future opportunities.
 

Click here to view our current vacancies.

Is it possible to bring a school/group along to your garden centre?

We aim to accommodate schools and groups at our garden centre wherever possible. To book in a group, please call 01291 626035 and a member of the team will be happy to advise you further.
 

Do you allow dogs in your centre?

Owners are permitted to bring well behaved dogs on leads to our garden centre. Dogs can accompany their owners everywhere except The Garden Restaurant and Cafe Bar, however they are permitted in the outdoor patio areas of the restaurant. Please call 01291 626035 or email us on webenquiry@chepstowgardencentre.co.uk  if you require any further.

 

I believe I have been overcharged for an item, what do I need to do?

If you believe that you have been over charged you will need to report this to a senior member of staff at the centre. Please have your receipt to hand as this will provide details of the transaction and your loyalty card number.

Do you sell turf?

Yes we do, currently only in store at the moment.